Retail Excellence | Physical Session| Kérastase | Free
What you will learn
Step into the world of luxury hair therapy and redefine your professional impact. This intensive, one-day physical session is designed to take the fear out of the "sales" process and replace it with the art of the expert prescription.
You will be challenged to shift your mindset, moving away from transactional selling toward a holistic approach to guest care. This is not just a class, it is a high-energy, interactive day where you will have the space to fail, learn, and ultimately succeed in a supportive environment. You will leave with the confidence to change the commercial trajectory of your chair the moment you return to the salon.
Key Learnings:
- The Power of Prescription: Shifting from "selling" to "prescribing" based on professional diagnosis.
- Building Your Confidence: Master the Kérastase portfolio to ensure you always have the right solution at your fingertips.
- Initial Consultation: How to open the conversation naturally from the moment the guest sits in your chair.
- Handling Objections with Elegance: Learn how to turn "not today" into a meaningful conversation about hair health.
- Discover seamless ways to transition from the service to home haircare conversations.
INFORMATION
Certificate: Attendance Certificate
Level: Fundamental
Course Type: Physical Session
Target: All Stylists
Duration: 1 day
Price: FREE to ALL Kérastase salons
Cancellation Policy
Please log in to your ACCESS profile www.anz.lorealaccess.com to un-enroll to your booked program.
Please navigate to the MY COURSES in the user menu.
If you cancel more than 4 weeks or 20 working days before a scheduled program, you can:
- Transfer to the next suitable program; or
- Receive a full refund
If you cancel less than 4 weeks or 20 working days before a scheduled program or if you or any complimentary booking participant does not attend a program, you will not be entitled to any refund for the program.
If any complimentary booking participant does not attend a program, the participant’s attendance cost will be charged in full.
Please note that Kérastase reserves the right to cancel a program at any time – in which case Kérastase will contact you and arrange your full refund.