FIVE STAR GUEST EXPERIENCE | PRO.CONNECT L'ORÉAL BUSINESS ACADEMY | FREE*
What you will learn
Create flawless, luxury client experiences to boost retention and reviews.
In Five-Star Guest Experience, you’ll learn how to meet and exceed the expectations of every client with a five-step system designed to create a flawless, luxury experience. From the moment they walk in to the moment they leave, this training will equip your team to avoid common mistakes, improve client retention, and dramatically increase your positive reviews. Turn your salon into the go-to destination for five-star experiences that clients rave about.
KEY LEARNINGS:
- Discover the 5 steps to deliver a five-star experience that exceeds every guest’s expectation.
- Uncover the secret mistakes your staff is making that prevent guests from coming back.
- Learn the #1 reason clients ghost your salon—and how to stop it.
- Use 7 simple words behind the chair to boost five-star reviews instantly.
- Implement a super simple process that will 3x the number of positive reviews you receive.
- Ensure every team member, every time, delivers a consistent five-star experience.
- Find out why the way you’ve been asking for referrals is wrong—and how to attract more five-star guests.
ABOUT THE SPEAKER:
Jason Everett, an internationally recognized hairdressing expert and co-founder of the High Performance Salon Academy, helps salon owners boost profitability. His expertise in salon structure, KPI mastery, and growth strategies empowers salons to achieve greater success.
INFORMATION
Level: Expert
Course type: Online Webinar
Target: Salon Owner or Manager
Duration: 90 minutes
Price: Free* with your 2025 Pro.Connect Membership
*Not a Pro.Connect salon? Please speak to your L'Oréal Business Partner for more information on how to join.
Please note this event is only open to Pro.Connect members to attend.
In enrolling in this class, you acknowledge you have obtained all relevant consents and permissions to enroll this class on your L’Oréal salon account.
Cancellation Policy
Please log in to your ACCESS profile www.anz.lorealaccess.com to un-enroll to your booked program.
Please navigate to the MY COURSES AND LEARNING PLANS menu.
If you cancel more than 4 weeks or 20 working days before a scheduled program, you can:
- Transfer to the next suitable program; or
- Receive a full refund
If you cancel less than 4 weeks or 20 working days before a scheduled program or if you or any complimentary booking participant does not attend a program, you will not be entitled to any refund for the program.
If any complimentary booking participant does not attend a program, the participant’s attendance cost will be charged in full.
Please note that L’Oréal reserves the right to cancel a program at any time – in which case L’Oréal will contact you and arrange your full refund.